RETURN & REFUND POLICY

General Return Policy

A. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges on any items that have been opened, used, or removed from their original packaging unless the product is defective.

B. Eligible Returns

We accept returns for the following situations:

Defective Products: If the product is faulty or does not function as intended.
Incorrect Items: If we sent the wrong product.
Damaged During Shipping: If the product arrives damaged.

Conditions for Refund or Exchange

To qualify for a refund or exchange:

The product must be unused and in its original, unopened packaging.
You must provide proof of purchase (e.g., receipt, order confirmation).
Returns must be initiated within 30 days of receiving the item.

How to Request a Return or Refund

Step 1: Contact Us

Reach out by email, text or call within 28 days of receiving your order. Please include:

Your name
Your address
A description of the issue
Photos, if applicable (e.g., for defective or damaged items)

Step 2: Receive Authorisation

If eligible, we will provide you with return instructions.

Step 3: Ship the Item Back

For approved returns, ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days. The refund will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

Exchanges

If you need to exchange an eligible product, please follow the same steps as outlined above. Once we receive and inspect the returned item, we will ship the replacement to you. Shipping costs may apply.

Contact Us

If you have any questions about our refund policy or need assistance, please Contact Us.

Thank you for shopping with Sensual Bodyworks. Your trust and satisfaction are important to us.